Agent-User Concordance and Satisfaction with a Virtual Hospital Discharge Nurse
نویسندگان
چکیده
User attitudes towards a hospital virtual nurse agent are described, as evaluated in a randomized clinical trial involving 764 hospital patients. Patients talked to the agent for an average of 29 minutes while in their hospital beds, receiving their customized hospital discharge instructions from the agent and a printed booklet. Patients reported very high levels of satisfaction with and trust in the nurse agent, preferred receiving their discharge instructions from the agent over their human doctors and nurses, and found the system very easy to use. Perceived similarity to the agent was a significant determiner of liking, trust, desire to continue, and working alliance, although perceived similarity was unrelated to racial concordance between patients and the agent.
منابع مشابه
Nurse Job Satisfaction: Is a Revised Conceptual Framework Needed?
Background and Objectives: Job satisfaction is a critical factor in attracting and retaining nurses. Although many studies have dealt with nurses’ job satisfaction, rapid transformation of the community and health systems can alter the factors influencing this issue, hence calling for continuous monitoring of job satisfaction as perceived by nurses. Built on this necessity, the present study wa...
متن کاملEffective factors on patient discharge with own agreement
Introduction: Since hospital is responsible for patients’ health referring to them, and the quality of hospital services is evaluated according to patients’ needs and satisfaction, evaluation according to patients’ point of views and their satisfaction of the hospital services has become more and more popular due to hospital competition for more patient receptions. It can be s...
متن کاملA Prototyping and Evaluation of Hospital Dashboard through End-User Computing Satisfaction Model (EUCS)
In today's competitive environment, one of the new tools in the field ofinformation technology is business or organizational dashboards that are as abackup in the process of strategic management of organizations. The aim ofthis study is building a prototype of a hospital dashboard on the principles andguidelines of dashboards and evaluating it based on End UserComputing Satisfaction (EUCS). The...
متن کاملThe effect of quality components of hospital environment on user satisfaction, with a naturalistic approach in Tehran
Introduction: The hospital is of particular importance as a place where the process of caring for and treating the patient's human body (where part of his or her body and mind is damaged) takes place. The hospital environment creates tension and stress, so any effort to reduce this tension and stress will positively result in creating a pleasant feeling and increasing the quality of the environ...
متن کاملDetermining the main causes of discharge with personal satisfaction in hospitalized patients in a university hospital in Iran: brief report
Background: Discharge with personal satisfaction means the patient's withdrawal from the permission that had previously been given to the care unit for services. Discharge with personal satisfaction is initiated with the untimely termination of treatment by the patient or parents and in some cases leads to hospitalization or even death of the patient. This study aimed to determining the main ca...
متن کامل